Refund policy
RETURN & REFUND POLICY
Not satisfied with your purchase? Contact us. We’re here to help.
Eligible items may be returned by requesting a return within 14 days of delivery.
To be eligible for a return, merchandise must be unworn, unwashed, unused, and in its original condition with all original tags attached. Items showing signs of wear, washing, alteration, stains, odors, damage, or other use are not eligible for return.
Proof of purchase or a valid order number may be required.
All returns require prior authorization from GRIT BODY. Items returned without authorization may not be accepted.
Customers are responsible for all return shipping costs unless otherwise approved by GRIT BODY in connection with a verified damaged, defective, or incorrect item. Original shipping charges are non-refundable.
Once a return is authorized, the item must be shipped according to the return instructions provided by GRIT BODY. Failure to return the item within the timeframe provided may result in the return authorization being canceled.
Refunds are not issued until the returned merchandise has been received and inspected.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery. If you believe an item arrived damaged, defective, or incorrect, contact hello@gritbodyco.shop within 7 days of delivery with your order number, a description of the issue, and clear photographs of the item and packaging.
Claims are subject to review and verification. If a claim is approved, GRIT BODY will determine the appropriate resolution, which may include a replacement, refund, return label, or other remedy as appropriate.
SALE, PROMOTIONAL & DISCOUNTED ITEMS
Unless an item is specifically marked Final Sale, purchases made with a promotional code, discount code, or during a sale remain eligible for return under this policy.
Any approved refund will be based on the actual amount paid for the item after discounts, excluding original shipping charges.
FINAL SALE
Items specifically marked Final Sale at the time of purchase are not eligible for return, exchange, or refund. Gift cards are non-refundable.
EXCHANGES
GRIT BODY does not process direct exchanges. If you would like a different size, color, or item, you may return the eligible item in accordance with this policy and place a new order.
REFUNDS
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Additional processing time may be required by your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, contact hello@gritbodyco.shop.
STARTING A RETURN
To request a return, email hello@gritbodyco.shop within 14 days of delivery with your name, order number, and the item you wish to return.
Do not send merchandise back until you have received return authorization and instructions from GRIT BODY.
Questions regarding returns may also be sent to hello@gritbodyco.shop.
GRIT BODY reserves the right to refuse returns that do not comply with this policy.